Our refund policies are listed below. Please go through them before you place the order :

• We are not responsible for any damage to the products after the delivery hence there will be no refund.


• If the order is damaged during the course of the delivery, we will consider a partial or complete refund depending upon the extent of damage.


• Late deliveries will not be considered as a basis for refund.


• If there is any complaint regarding the quality of perishable items like flowers, we will not consider refunding the price of the order.


• Brand owners will be solely responsible for the quality of their products. Floralis will not entertain any complaint on their behalf.

• Even if orders are delivered with a neighbour, the right address is not provided, or the premises are locked, it will be considered as executed. No refund will be made in this case.

• Please note that refunds are only applicable in genuine cases. Floralis will surely take these into account and if there is any discrepancy from our side, we will consider a full or partial refund depending upon the circumstances.