Return & Refund Policy
As we have said before, we provide our customers with a complete shopping experience, which means that we focus on both quality and service. We want to provide our customers with excellent products so that they are satisfied and keep coming back to us.
Our responsibilities don't end after we deliver an order - so we offer after sales support too. In case there is an unexpected situation when you are not satisfied with our products, please go through our return and refund policy.
- Contact us immediately if you receive a damaged item or an item that you had not ordered. We will try to resolve the matter accordingly.
- Please don't return the item without consulting us. We will not provide refunds or replacements in that case.
- It is important that you state the details specifically while registering a complaint with us about a damaged item.
- A reliable courier service or airmail should be chosen to return the item to us within 7 days. Try to send it back in its original packing and condition.
- On receiving the product from your end, we will review the complaint and try to find the best possible solution for it.
- If the product that you had ordered is unavailable, then we request you to select a similar item from our stock. It will be shipped to you at no extra cost. In case you don't want a replacement, we will refund your amount.
- The colors of products may be different from what you see on our website. It is not possible for us to provide exact shades all the time, but we will try to send items that best match the description of the products on our website.
- We provide free shipping in India. Make sure that you fill out your contact details and address correctly at the time of order. We will not be responsible if the order is not executed due to incomplete contact information.
- If you want the items to be delivered on a certain date, make sure that you mention it clearly. Orders not carrying any specific dates will be delivered as early as possible.
- We use the best packing methods so that you receive your order in perfect condition and without any sort of damages.
- If there is any delay regarding shipping on our part, then we will inform you by email.
Floralis has flexible payment options to suit the convenience of customers. Cash on Delivery, Cheque, Demand Draft, Wire Transfer, Credit Card, PayPal, and Debit Cards - there is a wide range of choices for customers to take their pick from. Hope you have a great time while shopping here!
For any further queries or assistance, feel free to call us at 09874247900 or simply drop off an email at firstname.lastname@example.org.